Skip to Content

Etsy Help with Digital Downloads

Sharing is caring!

By far the most frequently asked question I get in my Etsy shop is about digital downloads of pattern purchases. Here I’ve put together a few steps to help you navigate downloading your digital items on Etsy.

If you’ve already contacted me, I’ll get back to you soon!

Scissors, handmade gift tag printable on wood table.
You can find these handmade tag printable in my Etsy shop!

Commonly Asked Questions

How do I download my item?

  1. Log into your Etsy account on a desktop computer (you can’t download from the Etsy app).
  2. You can find it in your Etsy account drop down menu under “Purchases and reviews.”
  3. Click the Download button to access your pdf at any time.
  4. If you need more help, all the available options are listed here: Downloading a Digital Item

What if it’s not in your purchase history?

  1. Make sure you checked out and paid. Sometimes we leave items in our cart and don’t check out completely.
  2.  If you do not see your order in your purchase history and you were charged, it is possible that you checked out as a “guest.”
  3. Go to your email and there you should find an order confirmation email. Inside will be a link to your download. Once you click the link in there it will take you to ETSY and give you the option to log in. 
  4. By doing that it should link your purchase to your account.

What if I didn’t get the email from Etsy?

Be sure to check your spam, or junk and even your promotions and social for gmail users. If it’s not there, try adding transaction@etsy.com to your address book or safe list.

Another possibility is the Etsy email was sent to another email, possibly an old one, or a work email. If you are able to log in to all your emails and check you may find the Etsy email there.

If you’re still having trouble, please contact me through Etsy messages or email: christacodesign@gmail.com. If you’ve already sent me a message regarding this rest assured that I will get back to you as soon as possible, usually within a few hours and definitely before 24 hours.

Sharing is caring!

© Crystal Marin and ChristaCoDesign, 2022. Unauthorized use and/or duplication of this pattern and/or pictures without express and written permission from Crystal Marin and ChristaCoDesign is strictly prohibited. You are welcome to sell finished items you make from my patterns. Please do not use my photos, you must use your own photos. If you are able, a link to ChristaCoDesign as the designer would be much appreciated. Sharing links is always welcome! Please use the share buttons or share the link to send your friends directly to this website page.